> For the complete documentation index, see [llms.txt](https://bitnovo.gitbook.io/pay/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://bitnovo.gitbook.io/pay/bitnovo-pay/communications/refund-policy.md).

# Refund Policy

The following information may be relevant for copying and pasting onto your website, or for direct communications with your customers:

## Refund policy

For regulatory reasons and AML prevention regulations, when a payment is made, it is not possible to reverse it via a blockchain transaction of the same type.

However, we are able to issue refunds via "Bitnovo refund vouchers", allowing you to receive a voucher for the value of your purchase in euros, and redeem it for the cryptocurrency of your choice within the Bitnovo app.

This voucher contains a unique code and has no expiry date, so you can choose to redeem it whenever you want.