Frequently Asked Questions

• What is a Bitnovo Coupon?

It is a code that is redeemed for cryptocurrencies, through the Bitnovo app, and sent to an address in your wallet.

• Is the Coupon a wallet?

No, it is a code used to redeem cryptocurrencies through the Bitnovo app.

• What is the difference between a coupon and a Wallet?

A coupon is a payment method that contains a code with which you can add cryptocurrencies to a wallet.

• What happens if I mistype the wallet address?

You must make sure that the address is correct, we validate that it is, but if it happens to be misspelt and another valid address is entered, the cryptocurrencies will be sent.

• Can a Coupon expire?

Yes, our coupons are valid for 90 days from the purchase date.

• Can a Coupon be cancelled or refunded?

No.

• How many times a Coupon can be used?

Just one time.

• Can I redeem the Coupon instantly?

Yes, using our website or the Bitnovo app.

• If I do not redeem the coupon at the time, does the Coupon change its value?

No. The value of the Coupon is priced in euros and, therefore, doesn't change its value until it is converted into cryptocurrency.

What information is required to redeem a Coupon?

To redeem a coupon we will only need the basic data corresponding to user registration and identity verification, this process is done just the first time and you will not have to do it again for future redemptions.